Clinic Manager (CM) is a clinical and business leader with management responsibility for assigned clinics. Clinic Manager is responsible for the overall operations in the clinic(s) with the priorities of developing and coaching providers and support staff for career growth and high performance, supervising colleagues to ensure quality care and patient engagement metrics are achieved, and driving financial results and profitability. The Clinic Manager will focus on assessing educational/training needs and practice development while committing to work in the clinics regularly as a staff Provider. The Clinic Manager is an experienced clinical leader with exceptional communication and management skills who is committed to the highest level of patient care and business success.
Clinic Operation Excellence:
- The CM will analyze the patient volume and scheduling needs to determine need for additional MC/MA’s or Providers.
- If CM determines that additional personnel are needed:
- CM directs Talent Acquisition Partner (TAP) on postings and clinic requirements needed (ie.; schedule requirements, hour requirements, clinic pairing, etc…)
- Qualified candidates are sent to CM for selection for interviews
- CM makes selection decision and makes employment offer to qualified candidate
- CM works with ME to determine educational needs of new hires and assist in market orientation.
Ongoing Education & Staff Development
- Identify clinical competency gaps with providers and identify the training needed to bridge competency gap by working with Market educator (ME) to create a developmental plan. CM and ME are responsible for delivering training to staff to meet those gaps.
- CM will monitor compliance reporting to ensure that direct reports meet compliance guidelines for operational metrics (i.e. Healthstream, HEDIS, etc…) Deliver counseling or other discipline to colleagues who fail to complete compliance requirements.
- CM will approve provider continuing education to enhance provider educational development.
- Responsible for the administration of the Performance, Development and Coaching (PDC) process in order to identify developmental needs of staff . Based on evaluation of the colleague, CM is responsible to create and deliver action plan for behavioral/competency improvements.
- CM is responsible for the ongoing development of staff by:
- Offering guidance on setting goals
- Approval of provider and support staff goals,
- Monitoring goal attainment,
- Ongoing provider and support staff development and coaching meetings,
- Completion of mid-year and year-end reviews,
- Assignment of overall colleague evaluation rating.
- Responsible for supervised clinics to develop and attain colleague engagement market action plans.
- CM is responsible for the direct supervision of support staff and providers in one to two clinics (approx. 6-8 direct reports)CM administers corrective action under the progressive corrective action process.
- The CM decides what level of corrective action is to be issued
- CM identifies, develops and manages colleagues on performance action plans
- Has hire/fire authority with proper consultation with market leadership and HR.
- CM makes final decision on PTO approval for colleague conflicts
- Market the clinic to internal and external customers and patients
- Develop relationships with WAG counterparts to support clinic attainment of budget goals
- Drive accountability for both financial commitment and awareness of the clinic and the clinic offerings
- Accountable for the Patient Engagement of the clinics they supervise
- CM is responsible to keep WAG partners informed of clinic updates, i.e.; New Service Offerings, special clinical offers to patients, changes to staff, etc….
- Participate in market calls, Walgreens meetings, and market meetings or other meetings as needed
- Take call as per call rotation
- Manage two clinics to the company approved staffing metrics to ensure operational budget compliance.
- Manages clinic supplies to remain in budget.
- Responsible to monitor rotational schedules of supervised clinics and communicating any needs to scheduler and market (i.e. ensure shifts are filled)
- Responsible to make decisions on staffing needs related to clinic volume, promotions, and fiscal responsibility
- Responsible to keep their clinics open all hours of operation, Work with scheduler to ensure that daily clinic staffing is maintained and make determination if schedules need to be altered.
- Responsible to understand clinic patient volume metrics and drive attainment of P&L metrics for supervised clinics.
Clinical Excellence and Quality:
- Ensures clinic compliance to all clinic standard operating procedures, adherence to scope of practice, clinic cleanliness and appearance standards.
- Ensures clinic compliance to Infection Control, QA, OSHA, and CLIA standards. , Escalates issues to appropriate levels as needed.
- Responsible for identifying quality issues in supervised clinics and working with quality department and Market Mangers to resolve those issues.
- Ensure consistency and adherence to clinical and operational policies in supervised clinics.
- Ensures that supervised clinics are meeting standards that are set forth by JCAHO as part of accreditation process.
- Support marketing and sales initiatives and activities as needed
- Regularly works either 30 or 35 hours a week in the clinic as a provider.
- Licensure requirements:
- Valid Advanced Practice State License issued by the State Board of Nursing.
- Valid accreditation from the AANP or ANCC as a Family Nurse Practitioner.
- Valid Prescriptive Authority (per state practice requirements).
- Meet and maintain all legal requirements per state and national statutes to practice within state (for your market) as a family nurse practitioner.
- Current CPR Certification.
· Physician Assistant License
· State Board of Pharmacy Prescribing License
· Current NCCPA certification )
· Degree from ARC-PA accredited program
· Federal DEA license and/or state controlled substance license, if applicable
· Current CPR Certification
- Prefer 2 years managerial experience preferred (Charge Nurse in Hospital setting, Charge Nurse in Outpatient setting, ER/Urgent Care Supervisor preferred).
- Minimum 2 years of clinical practice as an FNP, preferably in acute setting, ER, Urgent Care, member of QA committee, Infection Control committee preferred.
- Member of national and local NP associations, organizations, and committees.
- Professional, friendly, a good listener.
- Demonstrates high level of confidence in decision making.
- Possess superior interpersonal skills in dealing with all colleagues of the organization.
- Ability to fully utilize the TCHS electronic medical record and information systems that will allow efficient communication and documentation.
- Knowledgeable about billing and coding.
- Be a good role model for a “culture of health” and advocate for an environment focused on health and wellness.
- Knowledge operating in a Joint Commission accredited environment.
- Required experience in Microsoft office suite as well as web-based applications.
- Strong organizational skills with the ability to multi-task under tight timelines.
- Strong public speaking and presentation skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of the job, the colleague will be required to meet the demands of the following requirements: sit, stand, talk and hear. In addition, the colleague must have the ability to:
- Work a 12 hour shift
- Sit up to 6-8 hours/day
- Stand up to 4-6 hours/day
- Bend to reach supplies/materials occasionally
- Reach with hands and arms in excess of 20 inches frequently throughout the day
- Reach to elevated supplies/materials, occasionally to heights of 72-75 inches, and regularly to heights of 55-65 inches
- Use a step-stool, as necessary, to reach elevated materials
- Lift materials up to 10 pounds frequently, up to 20 pounds occasionally
- Grasp patient diagnosis tools
- Key information into a computer workstation
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