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About Take Care Health

Take Care ClinicsSM are part of Take Care Health Systems (www.takecarehealthsystem.com), a wholly-owned subsidiary of Walgreens.

As part of Walgreens Health and Wellness division, Take Care Health Systems includes Take Care Consumer Solutions, managers of convenient care clinics located at select Walgreens drugstores nationwide, and Take Care Employer Solutions (www.takecareemployersolutions.com), managers of worksite-based health and wellness services. The company combines best practices in healthcare and the expertise and personal care of our trusted community of providers to deliver access to high-quality, affordable and convenient healthcare to all individuals.

The Take Care Consumer Solutions group currently manages over 340 Take Care ClinicsSM in cities through out the country. Patient care at each of the Take Care ClinicsSM is provided by Take Care Health Services, an independently owned state professional corporation established in each market. Take Care Employer Solutions manages primary care, health and wellness and occupational health centers at over 370 employer campuses across the country.

Part Time Seasonal Medical Assistant Knoxville Market 4001 Chapman Knoxville TN 37917

Reference Code: 12871

Job description:

Position

Responsible for creating an amazing, positive patient experience through patient acknowledgement and assistance in Take Care Health Clinics. The Medical Assistant is visible at the front desk 85+% of the time and is responsible for the overall patient flow through the clinic and marketing activities for the clinic.

Position Essential Functions:

Operations: Ensures the smooth operations of the clinic with the goal of a positive patient experience with every encounter.

•Greets patients with a smile and assists them through the registration process

•Extends a warm and caring approach to all our patients with a respect for the diversity of all patients

•Keeps patient informed of wait times and manages visit expectations

•Helps patients navigate the store and escorts patients to pharmacy counter

•Prepares patients, in exam room, for the NP/PA to facilitate center patient flow, including:

oCollects and verifies all pertinent demographic data including insurance information, identification, and applicable consent forms and scans them into the EMR.

oInforms patients of any applicable co-pay and forms of acceptable payment. Performs eligibility checks by using on-line or telephonic methods as needed.

•Assists in maintaining center cleanliness by cleaning exam rooms before and after patient use and at the end of the day and other duties as needed

•Maintains a clean and welcoming appearance of the Take Care Health Clinic, assists in daily cleaning activities

•Stocks centers with needed supplies for patient care

•Facilitates timely closings of clinics and follows closing procedures

•Performs other duties as determined by the Clinic Coordinator or Market Manager

Quality Care: Performs clinical tasks and activities as delegated to ensure quality care is delivered and patient safety is maintained

•Performs vital signs and point-of-care testing as requested by the provider

•Assists Providers in processing documentation related to patient care

•Elevates patient concerns/immediate patient care needs immediately to the Provider on duty in the clinic

•Monitors patient waiting area for cleanliness and safety issues

Customer Service/Marketing:

•Cross-sells services (ex: flu-shots, vaccines, sports/camp physicals)

•Disseminates marketing materials and talks to customers about Take Care Health services within the retail pharmacy. Ensures marketing materials are visible throughout the store.

•Responsible for day-to-day marketing activities in the store, including generating customer awareness and employee awareness of services and offerings

•Key member of local marketing council

Team Building :

•Participates in a collegial fashion with all Take Care Health colleagues

•Attends scheduled orientations and participates in ongoing training as required

•Effectively communicates team needs to Market Manager to deliver superior service to our patients

•Embraces our culture, commitments, core focus and company vision

•Fosters positive relationships with Store/Pharmacy managers and staff

•Additional duties as assigned

Position Qualifications:

•Must have a desire to make a positive difference in every patient’s life by providing exceptional patient care.

•High School diploma/GED required, college degree with emphasis in Marketing, Service/Hospitality preferred

•Experience delivering exceptional customer service (1 or more years of demonstrated customer service experience preferred)

•Comfortable navigating web based applications, sites; ability to troubleshoot basic computer issues, knowledge of Microsoft Office products

•Ability to obtain CPR certification within 90 days of hire

•Completed drug screen, TB test, and Hepatitis B vaccination prior to hire

•Warm, friendly personality a must

•Proof of completion from an accredited Medical Assistant Program with at least 160 hours of clinical experience or national certification required, or must be obtained within 90 days of hire for continued employment.

•Professional business appearance

Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of the job, the colleague will be required to meet the demands of the following requirements: sit, stand, talk and hear. In addition, the colleague must have the ability to:

•Work a 12 hour shift

•Sit up to 6-8 hours/day

•Stand up to 4-6 hours/day

•Bend to reach supplies/materials occasionally

•Reach with hands and arms in excess of 20 inches frequently throughout the day

•Reach to elevated supplies/materials, occasionally to heights of 72-75 inches, and regularly to heights of 55-65 inches

•Use a step-stool, as necessary, to reach elevated materials

•Lift materials up to 10 pounds frequently, up to 20 pounds occasionally

•Grasp patient diagnosis tools

•Key information into a computer workstation Apply Now Apply Now